Question
National civil-service aptitude item 14: A record in a central public-administration case conflicts with a submitted document. Which first step best supports an authorised national administrative response?
Select an option. Your answer will be checked instantly.
Correct Answer: D. Verify the rule, document the facts and use the authorised escalation channel
Explanation:
A defensible response preserves evidence, verifies authority and uses the proper review route before changing a record.
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