Reasoning scenario 100: Before reviewing the calculation method, a service improvement unit examines this version. An Australian public-sector team is preparing advice, allocating resources or responding to a workplace issue. The setting is a programme evaluation office. A programme evaluation unit proposes a change to reduce missed client appointments. Which evidence is most relevant?

Reasoning scenario 100: Before reviewing the calculation method, a service improvement unit examines this version. An Australian public-sector team is preparing advice, allocating resources or responding to a workplace issue. The setting is a programme evaluation office. A programme evaluation unit proposes a change to reduce missed client appointments. Which evidence is most relevant?

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